Support Directory

The Support Directory includes links to all the available SurfRecon User Guide documents. The links are categorized by topic and can be used to access the corresponding document; however, you may find using the Supprt Search feature to the left a far more efficient method of finding a specific document.

General Questions

How does a SurfRecon scan work?
Your account is your reputation, keep it Private
How does SurfRecon scan a computer?
What is a hash value?
How Can I Improve My SurfRecon Scan Speed?
How do I review an image's or video's submission information?
How can I help law enforcement agents by submitting images to the database?
Why use digital signatures to identify images and videos?
How does SurfRecon help speed up my field searches?
Thumbnail Viewer
Status Bar
Image Info Panel
What is a digital keyhole?
Image Blur Safety Tools
Image Size / Re-Sizing an Image
Image viewer
Changing an image's category or recategorizing a submission
How do I contribute to the SurfRecon database?
Categories and Category Buttons
Start, Pause, Resume and Stop
Custom Search
Starting a bowser search with SurfRecon
Quick Search Buttons: Browsers, Deleted Files, and All Drives
Evaluation Mode
Update Feature
Rebooting in write block mode
Viewing an Image
System Reboot
Lauching SurfRecon
Online Mode
Working offline using the Elite edition of SurfRecon
System Requirements
Registering and activating SurfRecon
Installing SurfRecon
The SurfRecon Digital Signatures Database
Which edition of SurfRecon is best for you?
SurfRecon Overview
Will my scan results be reported to a third party including the police?
Can I find out why an image was added to the database?
Where can I find additional information about the images that are being categorized?
I am a law enforcement officer and our department has a local database of child pornography, how can I submit it to the IFID?
Does my SurfRecon subscription entitle me to free software updates and upgrades?
Can I share username and password with others?
Can I copy SurfRecon onto several computers?
Why are the images blurry?
Can I delete the pornographic images from my computer?
What is the criteria for submitting an image as sexual?
why are some images under the "Sexual" tab not pornographic?
How does SurfRecon determine if an image or video is pornographic?
What is the relationship between SurfRecon, the SurfRecon database, and the IFID?
Can I receive credit for submitting images and video to the SurfRecon database?
What is the value of submitting images to the SurfRecon database?
I mismarked an image, can I edit my submissions?
How do I submit images and video to the SurfRecon database?
Does SurfRecon speed up my forensics examinations?
What is the international forensics identification database (IFID)?
How many unique hash values does the SurfRecon database contain?
Can I run SurfRecon in a write block mode?
How do I recover my name and password?
Can I review my search results while the scan is still running?
What types of media can I scan with SurfRecon?
Does SurfRecon scan unallocated spaces or deleted spaces?
Will SurfRecon find images with incorrect or mislabled file extentions?
Does the SurfRecon database contain any images, video or Flash files?
How to install the upadater fix.