Support

Recover a Lost Username or Password

If you have lost or forgotten your username or password, please send an email to info@surfrecon.com. The username and password for your account will be emailed to you.

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Learning to Use SurfRecon

You have a number of resources you can take advantage of while you are learning to use SurfRecon. These resources are listed below and in the Support Links to the left:

• Questions & Answers If you have a question, there is a good chance we already have the answer to it. Check the Support FAQ for quick answers to your most important questions.
   


SUPPORT SEARCH



• Quick Start Guides: The quick start guides are a combination of audio- and video-based online help tools that can quickly answer your questions and get you started using SurfRecon.
   
• SurfRecon Users Guide: The SurfRecon User Guide
is a longer document in PDF format that you can download onto your computer and refer to from time to time; however, we suggest accessing the document from the website—the frequent upgrades to the software means the document does change often.
 

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SurfRecon Install/Update Patches

If you are experiencing problems with SurfRecon's update feature—the software keeps updating itself and then asking you to restart the application—you need to run a local patch application to solve the problem.

Follow the instructions explained in the How to Install the Updater Patch support FAQ.

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Questions / Technical Support Issues

Technical support for SurfRecon is currently available via emaill at

support@surfrecon.com

Please include as much information about your issue as possible, including the type of computer and OS your experienced the problem with and what action/s you took that may have caused the issue.