Support

Recover a Lost Username or Password

You can recover a lost username or password by visiting the password recovery page.

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Register Your Software

If your software included a registration code, you must register your software before you can use it. The registration code is a 16-digit number (i.e. xxxx-xxxx-xxxx-xxxx).

If you purchased SurfRecon directly from SurfRecon.com, you are already registered. Simply login using your username (email) and password.

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Support Search

Have a question? Want to learn more about SurfRecon? Enter a keyword below and we will help you find the best answers to your questions.

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Quick Start Videos

New to SurfRecon? Get started quickly by watching the following videos:

Home Edition Getting Started Tutorial

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Learning to Use SurfRecon

You have a number of resources you can take advantage of while you are learning to use SurfRecon. These resources are listed below and in the Support Links to the left:

• Support Search If you have a question, there is a good chance we already have the answer to it. Check the Support database for quick answers to your most important questions.
   
• Quick Start Guides: The quick start guides are a combination of audio- and video-based online help tools that can quickly answer your questions and get you started using SurfRecon.
   

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SurfRecon Install/Update Patches

If you are experiencing problems with SurfRecon's update feature—the software keeps updating itself and then asking you to restart the application—you need to run a local patch application to solve the problem.

Follow the instructions explained in the How to Install the Updater Patch support FAQ.

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Questions / Technical Support Issues

Technical support for SurfRecon is currently available via emaill at

support@surfrecon.com

Please include as much information about your issue as possible, including the type of computer and OS your experienced the problem with and what action/s you took that may have caused the issue. media